Join Fiserv at Sibos 2011 Snacks, Lunches and Fine Dining: Understanding Consumer Financial Interactions in a Multi-Channel World Customer expectations and behaviors are impacting the way financial services are delivered and consumed across banking channels. Customers expect consistent information at every access point, yet their interactions diverge by channel. They snack via the mobile channel with fast and frequent interactions. They lunch online as they spend time comparing products on the menu. Branch visits are like fine dining, with lively conversation that drives high-value decisions. Delivering consistent information across channels while supporting various appetites is essential to relationships and revenues. Please attend this session to understand changing customer preferences across banking and payments channels, and how to cater to them. www.fiserv.com